At PeakMind, we deeply value your privacy and understand the importance of having control over your personal data. If you wish to delete your information, we've made the process simple and secure.
A: Initiating a data deletion request is easy. Simply follow the verification steps based on your login method:
🔸Email Login: Send an email from your registered ID to firstname.lastname@example.org with the subject "DATA_DELETION_REQUEST"
🔸Mobile Login: WhatsApp "DATA_DELETION_REQUEST" to 08045687786 from your registered phone number.
🔸Institute Login: If you use your institute's single sign-on, mail a picture of your institute ID card (with the ID number visible) to email@example.com. Subject of the mail should be "DATA_DELETION_REQUEST".
A: Your data may include personal information, mental health assessments, therapy progress, and communication logs. We prioritize the security and confidentiality of your mental health information.
A: To ensure the security of your request, you may be asked to confirm your intent through email verification or OTP.
A: We strive to process deletion requests promptly. Please allow some time for the completion of the process. You will be notified once it is done.
A: While we delete all identifiable personal information and mental health records, we retain anonymized usage data. This data helps us improve the application for a better user experience.
A: We're here to help! Feel free to reach out to us at firstname.lastname@example.org for any questions or assistance regarding the data deletion process.
A: Yes, our data deletion process adheres to standard data protection regulations applicable in India. Your privacy and the security of your data are our top priorities.